Frequently Asked Questions
Clear, transparent answers on slot booking, proof requirements, return policies, and UPI disbursements.
General & Registration
What is a Reviewer ID and where do I get it?
Your Reviewer ID (e.g. REV-0042) is a permanent unique identifier assigned when you create an account. You can use it to book slots on any shared campaign link without needing to log in every time.
Is Deals Portal free to use for reviewers?
Yes, 100% free. Reviewers are never charged any platform, transaction, or membership fees. All reimbursements and commissions are disbursed in full.
Can I use multiple accounts?
No. Each reviewer is permitted only one active profile linked to their verified WhatsApp number and UPI ID. Multiple accounts are flagged by our anti-fraud engine and result in deactivation.
Orders & Verification
How long do I have to purchase after booking a slot?
Slots are held for 2 hours. If order details and screenshot evidence are not uploaded within 2 hours, the slot is automatically released back to the campaign pool for other reviewers.
Can I use gift cards or marketplace balance to buy the product?
Yes, as long as the order receipt clearly shows the official marketplace Order ID, delivery address, purchased item, and the final order invoice amount.
What if my order gets canceled by the marketplace?
If an order is canceled before dispatch, your request will be voided without penalty. You can claim another slot once the status is updated.
Return Window & Refund Moderation
Why do I need to wait for the return window to close?
Deal reimbursement campaigns require genuine customer purchases. Requiring the return window to expire ensures that products are not fraudulently returned on the marketplace while also claiming the reimbursement.
What is return window closure proof?
It is a screenshot of your marketplace order status page showing that the 'Return / Replace' button is no longer active or shows 'Return window closed on [Date]'.
What should I do if my proof is rejected?
The admin will leave a specific reason (e.g. illegible screenshot or active return option). You will see a 'Need Info' or 'Rejected' notice on your dashboard where you can re-upload corrected evidence.
Payments & Settlement
When will I receive my money?
Payouts are queued immediately upon refund proof approval and are dispatched via UPI within 24 to 48 hours.
How can I verify that payment was really sent?
Every marked payment includes an official 12-digit bank UTR reference code. You can find this reference on your Payouts tab and match it with the transaction entry in your bank statement or Google Pay/PhonePe history.
Can I change my UPI ID?
Yes, you can update your payout preferences and UPI ID at any time from your Reviewer Profile page before a payout is queued.